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Frequently asked questions

Does Mountain Laurel Dermatology support my insurance?

Mountain Laurel Dermatology participates with the following insurances:

  • Medicare

  • NC Medicaid

  • Blue Cross Blue Shield

  • Aetna

  • Cigna

  • Coventry/Wellpath

  • Healthscope

  • Medcost

  • Tricare

  • United Healthcare

  • Crescent Plans Below:

    • ABA

    • Coventry

    • Healthgram

    • Humana

    • Kanawha

    • Wells Fargo

    • WNC Health Coalition

How early should I arrive for my appointment?

Patients are asked to arrive at least 15 minutes early as insurance cards will be reviewed and verified prior to the appointment.

What should I bring to my first appointment?

In addition to your new patient paperwork (available here), please bring a photo ID, insurance card(s), and a list of prescriptions you are currently taking (including supplements, aspirin and other over-the-counter medications). Include dosage and frequency. If you’ve had any recent tests related to a dermatologic condition, bring a copy of your results or have them sent to our office if possible.

Do I need a referral?

Unless your insurance plan requires a referral from your primary care physician, you can simply contact us by phone to schedule an appointment.  To determine if you require a referral, or what services are covered by your plan, a quick call directly to your insurance company should help answer those questions.

How can I pay my balance?

You can call the office to pay over the phone; or you can mail in the payment slip along with a check or credit card information. If paying by credit card, please be sure to fill in all required fields: Card number, expiration (month/year), CVV, billing zip code of the card, and signature.

What if I have a question about my statement?

Our staff is happy to speak with you; however we do suggest referring to your EOB (Explanation of Benefits) from your insurance company first. Many balances are considered deductible amounts. Any deductible questions can be answered by contacting your insurance company - their number will be provided on the back of your insurance card. 

What is a deductible?

A deductible is the out-of-pocket amount that your insurance designates you must pay before any insurance coverage begins to pay. Until this deductible amount is met, you will be responsible for all medical expenses. If you have any questions about your deductible, please contact your insurance company directly. 

What if I have a question about my pathology bill?

We are a completely separate office and do not have access to the pathology billing system. Please contact PML directly at: 828-372-5117

**Please also note that our preferred pathology is PML; if your insurance is out of network with that pathology group, please let the staff know at check-in.

How do I set up my patient portal?

Please contact the office and we will be happy to set up a patient portal for you.

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